Easy to Setup

Just answer a few simple questions about your organization and Tierzero will set you up with a fully functional call center in no time.

Easy to Manage

Once the call center is set up, making changes and running reports is easy and intuitive. A Tierzero staff member is always standing by just in case.

No Equipment to Buy

All our Hosted Phone packages come with high quality Polycom phones. And because it's hosted in the cloud, there's nothing to update or maintain. 

Screenshot

Want to know what else our call center platform can do?

Every aspect of our call center is customizable. Set call flow, voice greeting, on-hold music, business hours and dozens of other features, all within our easy-to-use portal.

Realtime Statistics

See what's happening right now. How many are in queue, average wait time, abandon rate and more. Customize your  console to view the information that's important to you.

Performance Reporting

Easily assess the performance of agents, your business processes, customer interactions at every stage of the call, and optimize them.

Additional call center features

Custom Greetings

Use this opportunity to create custom hold, queue, or wait time music and showcase new products, services, or announcements.

Custom Business Hours

Create custom business hours for each team and set up after-hour call-flow directing callers to leave a voicemail if no one is around to answer.

Auto-Receptionist

All your incoming calls will be attended by customized  greeting with options to send callers to the desired group or individual.

Enhanced Call Routing

Getting callers to the right people is easy with customizable call flow features like auto-attendants and hunt groups.

Wait Queues

Tierzero Call Center will automatically let callers know their position in the queue while they await their turn to talk with a member of your team.

Call Failover

Automatically forward incoming calls to designated backup numbers in the event of emergencies or local outages.

Learn more about our call center

We have a knowledgable team member standing by right now ready to answer all your questions.

 

Focused. Professional. Disruptive.

Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle.

© Copyright 2018 - Tierzero